Lettings Coordinator

MAIN TASKS:

• Produce accurate and well-presented documents including reports, client correspondence, presentations within agreed time frames
• Progressing tenancies: drawing up offer letters, contracts, switching over utilities, sending works orders, arranging pre-tenancy works such as check ins, professional cleaning, gas safety certificates, EICR.
• Liaising with tenants and landlords regarding incoming and outgoing tenancies.
• Drafting of letters, reports, invoices, property particulars etc.
• Processing invoices.
• Input to diaries and organising meetings
• Carry out timely and accurate administration of databases
• Accurately process fee accounts and out of pocket expenses, assisting with budgets and forecasts as required
• Provide a high level of efficiency and customer service to all who visit or contact the office
• Provide general administration support to the office including other partners, managers and staff as reasonably required
• Handling enquiries over the telephone or personally in reception and taking any necessary action
• General office duties such as filing, photocopying, etc.
• Maintain close communication with other administrators across different divisions to help ensure efficient running of the department at all times
• Effectively liaise with other relevant professionals to maintain a sound working knowledge of all relevant areas of work
• Develop and maintain a working knowledge of compliance information such as Money Laundering and clients’ compliance systems (for administrative purposes)
• Ordering stationery for the office

PERSON SPECIFICATION

• Strong administrative experience 
• Experience of providing support to teams
• Numerate 
• Strong communication skills 
• Advanced Microsoft Office – Word, Excel, Outlook & PPT
• Ability to learn, operate and train within the office on specialist systems
• Time management skills

COMPETENCIES

• Confidential
• Team working
• Personal organisation
• Customer focus
• Professional
• Quality focussed